HMRC Close 170 Offices and Leave the Phone Off the Hook; Taxpayer Woe Continues


HMRC have announced a major overhaul in their service delivery infrastructure.

A recent article in The Telegraph points out that the changes will leave many towns and cities across the country without a tax office, and could lead to thousands of staff being made redundant. The move will reduce HMRC customer facing facilities by 157:

HMRC Offices at present 170
Regional Offices after reorganisation 13

HMRC has already reduced its staff by 50% in the last 10 years the new closures have raised even more concerns about the organisation’s poor customer service record.

Examples of their incompetence are legion:

At Winchester Bourne we are here to help our clients ensure HMRC get things right!

An example of which was a client that recently received a demand from HMRC for £6,000 and thought they must pay this immediately. They spoke with us. We stopped them paying the mystery demand and we investigated, on their behalf. The result was to find that the true picture was that they were actually due a refund from HMRC of over £2,000 !!

  • In June 2014, HM Revenue & Customs admitted it had collected the wrong amount of tax from more than five million people in the 12 months to April 2014.
  • HMRC sent 2,000 demand letters to firms that didn’t owe anything because of a computer failure. Many were wrongly told they would be fined £100.

Almost 18 million taxpayers could not get through to HMRC last year. Any company dropping 18 million customer calls would not only be unpopular; they’d be out of business.

If you receive a demand from HMRC that you cannot understand, or indeed if you would like to investigate strategic tax planning in more depth please call Winchester Bourne on 02380 693366 or